You earn by acquiring the paperwork and copies of nearly anything sent. I had everything when conversing with a rep in particular person. He informed me which the offers and choices weren't Component of any promo, and defined how Telus was getting flooded with these types of challenges.

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Seems like someone dropped the ball on your Optik Television set box. I might abide by up with them to receive this sorted out.

Hello there RoHo_ and thanks for your time, our workforce is going to be satisfied to look into this along with you. We'll have to have additional information concerning your account so we are going to deliver you A personal message Soon, thanks!

The brand new contacting attribute calls for not known callers to listen to a quick concept and manually react which has a just one-digit code. One example is, a first-time dialer attempting to hook up with a customer with the decision Regulate function will probably be greeted with a quick concept stating “this number has Call Control – to receive as a result of, you should press 9.” The number is randomly produced. Once the digit is pressed, the call will connect.

Thanks for that reply, Telus Support, however it is eventually about. The last rep I spoke to confident me it's cancelled And that i gained’t be billed any more.

Hello Everybody, I ought to contact customer service with reference to modifying a payment arrangement. I planned to know when there is an electronic mail or other approach to Get hold of them because I am Doing work, and many situations I endeavor to call and don't get to speak to an individual in advance of I really have to hang up.

I tend not to recall at any time registering or mentioning the organization under my profile. The support team (in Philipines) advises me that it is an issue for that service supplier of the person I referred to as, which I discover pretty preposterous. 

The TELUS team acknowledges that our do the job spans quite a few Territories and Treaty regions and we're grateful for the normal Know-how Keepers and Elders who're with us right now, anyone who has long gone ahead of us as well as the youth that encourage us.

Incorporating legitimate automobile-dial callers (like your doctor’s Place of work for appointment reminders, or your son or daughter’s faculty) to your allowed checklist might be significant – as these phone calls would otherwise in no way get by.

The TELUS staff acknowledges that our perform spans many Territories and Treaty parts and we are grateful for the normal Information Keepers and Elders who will be with us right now, those who have gone in advance of us as well as the youth that encourage us.

  I am advised to talk to Loyalty and determination and however having no where.  I've managed to speak to two individuals that termed them selves administrators during the Philippines, who could not aid me.

So inefficient. An electronic mail would obtain the concept throughout a great deal much easier. The next agent claimed sorry and will reverse the last thirty day period’s charge and cancel it. The subsequent thirty day period Yet another $seven. Sigh. Around the telephone once more about one-1/2 hour. The next consultant was defending her employer and implying I had been Incorrect. Just cost me the $340 and prevent the $7 month to month Invoice and terminate the digicam, I begged her, and after that I ended the call. She still left a concept indicating she can't commence While using the cancellation because I hung up. At this time I’m emotion bodily unwell from it. I call once more… 45 minutes. Make sure you, just conclude this marriage now. Finally An additional agent assured me it would be cancelled. In complete, above eleven several hours to the cell phone considering Telus technical support the fact that February seeking to handle the digicam return. It felt like punishment… like I’m the enemy - soon after shelling out in excess of $40,000 with Telus over the years and never once complained. I’m pretty affected individual and well mannered. My request was so very simple. The complete issue was created painfully difficult and extended for months.

The TELUS staff acknowledges that our perform spans many Territories and Treaty parts and we're grateful for the normal Information Keepers and Elders who will be with us right now, those who have absent right before us along with the youth that encourage us.

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